Help & FAQ
How can we help?
Orders & delivery
How long does delivery take?
Orders in Riyadh, Jeddah and Dammam placed before 4 pm are usually delivered the next working day. Other cities take 2–5 working days. You'll get tracking details by email as soon as your order ships.
Can I change or cancel my order?
Yes — as long as it hasn't shipped. Start a live chat or contact us with your order number and we'll update it.
Do you deliver outside Saudi Arabia?
We ship to all GCC countries and selected international destinations. Shipping options and costs are shown at checkout once you enter your address.
Products & warranty
Are your products genuine?
Always. Every device is sourced from official distributors and comes sealed with the manufacturer's local warranty.
How does the warranty work?
Warranty is provided by the brand's authorised service centres in Saudi Arabia. Keep your order confirmation — it's your proof of purchase. We're happy to help you arrange service.
Payments
Which payment methods do you accept?
Cash on delivery, bank transfer, and — when enabled — card payments through a secure hosted checkout. We never see or store your card details.
Can I pay in instalments?
Instalment plans depend on your bank's card programme. Contact us before ordering and we'll tell you what's available.